The timeshare industry is a huge part of the vacation planning world. While it may seem intimidating to those who don’t have a lot of familiarity with the concept, there is much that can be learned about this unique form of vacation ownership.
Timeshares are a great way to enjoy your next trip and give you the opportunity to visit multiple locations. But they can also be a significant financial burden, so it’s important to know all of the options available before making a decision about how to use them.
A timeshare is a condominium style of property that owners can use for a set amount of time each year. This can range from one week to a month or longer. Owners can also choose between deeded, right-to-use or points-based ownership models.
Keeping Timeshare Owners Satisfied
Many companies within the timeshare industry work hard to ensure that their customers are happy with their purchase. In fact, ARDA’s Developments magazine recently featured an article on customer satisfaction by Dr. Amy Gregory, an assistant professor of hospitality management at the University of Central Florida.
She analyzed how various aspects of customer service contribute to the overall satisfaction level of timeshare owners.
For instance, she found that customers who are satisfied with their resorts often take advantage of the free amenities and activities offered by the resorts. In addition, timeshare owners who are happy with the maintenance fees and services provided by their resorts are more likely to recommend their resorts to others.
The timeshare industry has changed over the years, and is evolving to better meet the needs of consumers. However, there are still some common misconceptions about the industry that can make it difficult for potential customers to decide if it’s a good fit for them. These misconceptions can include the belief that timeshares are too expensive or don’t make suitable investments.